Frequently asked questions
Who is Touristik for?
Touristik is a B2B platform for travel agencies and travel businesses. Registered agencies get net rates and a dedicated portal to book hotels, tours, transfers, flights and tickets for their clients. It is not a consumer booking site.
How do we become a partner?
Apply through our “Become a Partner” page with your agency details. Once approved, we set up your account and you can log in to the agent portal and start booking right away.
How does booking work?
Log in to the agent portal, search live inventory by destination and dates, review the net rate and cancellation terms, and confirm. Bookings are confirmed in real time and a voucher is issued instantly.
What are net rates and how does markup work?
Prices in the portal are net agency rates. You add your own markup and set the final price you charge your client — your margin is always yours.
How do payments and settlement work?
Payment and settlement terms are shown at booking or set out in your agency agreement and may vary by product and supplier. Your agency is responsible for paying Touristik for bookings made under its account, whether or not you have collected from your own client.
Can we cancel or amend a booking?
Cancellation and amendment terms follow the supplier’s policy and are shown before you book. Refundable rates can be cancelled free within the stated window; penalties may apply otherwise. You are responsible for passing these terms to your client.
Which destinations and inventory do you cover?
Live hotel inventory worldwide — hundreds of thousands of properties across 195+ countries through our supplier network — plus tours, transfers, flights and tickets.
Which currencies can we work in?
You can view and work in USD, EUR, AMD or RUB — switch using the currency selector at the top of the site.
How can we reach support?
Call or message +374 55 06 06 09 (WhatsApp & Telegram), email info@touristik.am, or visit our offices at Komitas Ave 38 and Mashtots Ave 7/4 in Yerevan.
Still have a question?
We're happy to help — reach out and we'll get back to you quickly.
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